EQ98 Frequently Asked Questions

Most deposits via JazzCash, Easypaisa, and Raast are credited instantly or within a few minutes. Bank transfers may take slightly longer depending on your bank's processing time — typically between 15 minutes and 2 hours. If your deposit has not appeared after 3 hours, contact our support team with your transaction reference number.

Visit the Withdrawal page from the main navigation. Select your preferred payout method, enter the amount in PKR, and confirm. Withdrawals to JazzCash and Easypaisa are usually processed within 1–4 hours. Bank transfer withdrawals may take up to 24 hours on business days. Make sure your account details are verified before submitting a withdrawal request to avoid delays.

Yes. EQ98 has a minimum withdrawal threshold to keep transactions efficient. The exact limits depend on your chosen payment method and VIP tier. Higher VIP levels unlock larger single-withdrawal limits and priority processing. Check the Withdrawal page or your account dashboard for the current limits applicable to your account.

A withdrawal can be declined for several reasons: unmet bonus wagering requirements, unverified account information, mismatched payment details, or suspected suspicious activity. Log into your account to check any pending verification steps. If everything looks correct on your end, our support team will investigate and respond promptly.

A wagering requirement (also called a rollover) means you need to bet the bonus amount a certain number of times before it becomes withdrawable cash. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place bets totalling PKR 10,000 before withdrawing the bonus as real money. Your account dashboard tracks your rollover progress in real time.

Definitely. EQ98 runs regular reload bonuses, cashback offers, free spin promotions, and special PSL and T20 cricket betting bonuses throughout the season. VIP members enjoy exclusive perks including higher cashback rates, dedicated account managers, and priority bonus claims. Check the promotions section in your account regularly so you never miss out.

In most cases, yes — you can forfeit an active bonus before completing the wagering requirement. However, doing so will remove the bonus funds and any winnings generated from those bonus funds. If you want to withdraw your real-money balance without meeting rollover terms, you may opt to cancel the bonus first. Contact support if you need help managing your active bonuses.

The EQ98 game library includes hundreds of Slot Games from leading providers, a full Live Casino with real dealers streaming in HD, table games like Baccarat, Roulette, and Blackjack, plus instant-win and crash games. The Game Lobby lets you browse all categories in one place. New titles are added regularly so there's always something fresh to try.

EQ98's sports section includes live match statistics and real-time score updates integrated alongside the betting markets. This means you can follow every ball of a PSL match or T20 international and place in-play bets with full situational awareness. Some events also support live streaming directly on the platform — check the sports page for eligible matches.

All live casino games on EQ98 are sourced from reputable international game providers whose products use certified Random Number Generators (RNG) and are independently verified for fairness. Live dealer tables are streamed from professional studios with transparent gameplay. You can review the game rules and Return to Player (RTP) percentages for each title in the game info section.

If you notice any login attempts, transactions, or account changes you did not authorise, change your password immediately via the Login page and contact our support team right away. Provide as much detail as possible — login time, location, or any transactions you don't recognise. Our security team will review your account and take appropriate action, including temporarily locking it if necessary.

EQ98 does not sell or rent your personal data to any third parties for marketing purposes. Data is only shared with payment processors and service partners where strictly necessary to operate the platform and process your transactions. Full details on how your data is collected, stored, and used are outlined in our Privacy Policy.

EQ98 supports responsible gaming by letting you set personal deposit limits, session time reminders, and self-exclusion periods from your account settings. These tools are designed to help you stay in control and keep gaming enjoyable. If you feel your gaming is becoming a problem, we encourage you to use these features and visit the Responsible Gaming page for further guidance.