Privacy Policy – How eq98 Protects Your Data

1Introduction

This Privacy Policy applies to all services offered by eq98 at eq98.pro, including sports betting, live casino, slot games, the game lobby, and all related account and payment functions. It explains how eq98 collects, processes, stores, and protects your personal data when you register, log in, deposit in PKR, place bets, or contact our support team.

By creating an account on eq98 and using the platform, you acknowledge that you have read this Privacy Policy and understand how your data is handled. This policy should be read alongside the eq98 Terms and Conditions, which govern the overall use of the platform.

We take your privacy seriously. If you have questions about anything in this policy that is not clear, please reach out to our support team before registering. We are happy to explain anything in plain language.

2Data We Collect

eq98 collects personal data through several channels: the registration process, your ongoing use of the platform, identity verification, payment processing, and when you contact our support team. The categories of data we collect include the following.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by a compliance obligation and only with your explicit awareness.

3How We Use Your Data

The personal data collected by eq98 is used for the following purposes. We only process your data where we have a legitimate reason to do so — either to fulfil the service you have signed up for, to keep the platform secure, or to meet applicable obligations.

• Account Management: Creating, maintaining, and securing your eq98 account, including password recovery and account verification.
• Payment Processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported channels. Transaction records are maintained for accuracy and dispute resolution.
• Identity Verification (KYC): Confirming your age, identity, and payment method ownership before processing withdrawals or as required by platform security procedures. This process uses the identity and contact data you provided at registration.
• Platform Security and Fraud Prevention: Monitoring account activity, detecting suspicious patterns, preventing duplicate accounts, and identifying potential abuse of bonuses or game systems. Device and technical data play an important role in this.
• Customer Support: Responding to queries, resolving disputes, investigating complaints, and maintaining records of support interactions for quality and continuity purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with sports betting markets, live casino titles, slot games, and other features, so we can improve the overall experience.
• Responsible Gaming: Using your activity data to identify patterns that may indicate a player needs to be offered responsible gaming tools such as deposit limits, session reminders, or self-exclusion options. See the Responsible Gaming page for more detail.
• Communications: Sending account-related notifications such as transaction confirmations, security alerts, and policy updates. Marketing communications are only sent if you have opted in and can be unsubscribed at any time.

4Payment Data & PKR Transactions

All financial transactions on eq98 are conducted in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. When you make a deposit or request a withdrawal, your transaction is processed by the relevant payment provider.

eq98 records the following in relation to each transaction: the amount in PKR, the date and time, the payment channel used, and the transaction status. This information is retained for account management, dispute resolution, and record-keeping purposes.

Your full payment account details — such as your JazzCash mobile number or bank account number — are handled by the payment provider according to their own security standards. eq98 does not store full payment credentials on its own servers beyond what is necessary for processing and records. Payment providers used by eq98 maintain their own privacy and security standards, and transactions are subject to those providers' terms as well.

In the event of a dispute over a deposit or withdrawal, your transaction records on eq98 and those held by the payment provider will both be used to investigate and resolve the matter.

5Cookies & Tracking Technologies

eq98 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and maintain your session when you are logged in.

The types of cookies used on eq98 include:

• Essential Cookies: Required for the platform to function. These maintain your login session, keep your account secure, and ensure that core features such as the game lobby, sports betting interface, and withdrawal page operate correctly. These cookies cannot be disabled without affecting the platform.
• Functional Cookies: Remember your preferences such as language settings and display options so you do not need to reset them each visit.
• Analytics Cookies: Collect anonymised data about how the platform is used — which pages are visited most, how long sessions last, and which features are most popular. This helps eq98 improve the platform experience over time. This data does not identify you personally.
• Security Cookies: Help detect and prevent fraudulent activity, unauthorised access attempts, and suspicious behaviour patterns on the platform.

You can manage cookies through your browser settings. Disabling essential cookies will affect platform functionality. For analytics and functional cookies, disabling them will not stop you from using the platform but may reduce personalisation.

6Sharing Your Data

eq98 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose.

• Payment Providers: JazzCash, Easypaisa, Raast, and other payment partners receive the data necessary to process your PKR deposits and withdrawals. Each provider operates under their own privacy policy and security framework.
• Identity Verification Partners: Where third-party KYC tools are used to verify your CNIC or identity documents, the relevant data is shared with that verification service for the sole purpose of completing the check.
• Game Software Providers: Certain game-specific technical data such as session identifiers may be shared with the game software providers who supply live casino and slot titles on the platform. This is necessary for game functionality and dispute resolution.
• Compliance Obligations: eq98 may be required to share data with relevant authorities in response to a lawful request, court order, or applicable legal obligation. In such cases, we share only what is legally required and no more.
• Fraud Prevention: Where necessary to prevent or investigate fraud, platform abuse, or financial crime, relevant data may be shared with fraud prevention services or, in serious cases, appropriate authorities.

All third parties with whom eq98 shares data are required to handle it securely and to use it only for the specific purpose for which it was shared. eq98 does not authorise partners to use your data for their own marketing or unrelated purposes.

7Data Security

eq98 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS Encryption: All data transmitted between your device and the eq98 platform is encrypted using SSL/TLS protocols. This applies to login, account management, payment pages, and all other platform interactions.
• Secure Password Storage: Account passwords are stored in hashed form. eq98 does not store plain-text passwords and cannot retrieve your original password — only reset it through the verified account recovery process.
• Access Controls: Access to personal data within eq98 is restricted to staff and systems that require it for legitimate operational purposes. Role-based access controls limit who can view which categories of data.
• Monitoring & Anomaly Detection: The platform monitors account activity for unusual patterns that may indicate unauthorised access or security threats. Suspicious activity triggers automated alerts and security responses.
• Regular Security Reviews: eq98 conducts periodic reviews of its data security practices to identify and address vulnerabilities and to keep security measures current.

While eq98 takes reasonable and industry-standard steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong unique password, do not share your login details, and contact support immediately if you suspect unauthorised access to your account.

8Data Retention

eq98 retains your personal data for as long as it is needed to provide the services you have signed up for, and for a reasonable period after your account is closed to meet record-keeping and compliance obligations. The general retention periods for different categories of data are as follows:

• Account and Identity Data: Retained while your account is active and for a defined period after account closure. This period is required for dispute resolution, audit purposes, and record integrity.
• Transaction and Financial Data: PKR transaction records are retained for a minimum of five years from the date of the transaction to support financial record-keeping and respond to any disputes or queries that arise after the fact.
• Activity and Gaming Data: Bet history, game session records, and login activity are retained for the duration of your account and for a reasonable period after closure.
• Support Correspondence: Records of support interactions are retained for a period sufficient to handle any follow-up queries or complaints related to the same matter.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are maintained to ensure we respect your preferences correctly.

When data reaches the end of its retention period and there is no ongoing reason to keep it, it is securely deleted or anonymised. Anonymised data — which cannot be traced back to you as an individual — may be retained for longer periods for platform analytics and improvement purposes.

9Your Rights Over Your Data

As a player on eq98, you have rights over your personal data. You can exercise any of these rights by contacting the support team. We will respond within a reasonable timeframe and will ask you to verify your identity before actioning any request.

10Minors & Age Restriction

eq98 is an adult platform. No person under the age of 18 is permitted to register an account or use any service on the platform. eq98 does not knowingly collect personal data from anyone under 18 years of age.

During registration, players are required to confirm they are 18 or older. Identity verification procedures are used to confirm age where required. If eq98 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the account will be closed.

If you are a parent or guardian and believe that a minor has registered on eq98, please contact our support team immediately with the relevant details so we can take prompt action. For responsible gaming tools and guidance on managing access at home, visit the Responsible Gaming page.

11Changes to This Privacy Policy

eq98 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered, or changes in applicable requirements. When we make material changes to the policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players via email or an on-platform notification.

Continued use of eq98 after a policy update constitutes your acceptance of the revised version. We recommend reviewing this page periodically so you remain informed about how your data is being handled. If you disagree with any changes to the Privacy Policy, you should stop using the platform and may request account closure by contacting the support team.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eq98 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and will do our best to respond to privacy-related queries promptly and clearly.

You can reach the eq98 support team via the live chat function on the platform, or by emailing us at [email protected]. When submitting a data-related request — such as a request to access, correct, or delete your data — please include your registered account details so we can verify your identity and process the request efficiently.